Useful Links

Process Improvement - www.iso.org

Performance Management - Kaizen Institute

Business Excellence Model - www.efqm.org

Balanced Scorecard - www.Balancedscorecard.org

Accredited Bodies

• Association for Coaching
• Institute of Management Consultancy
• Management Consultancies Association

Public Sector

• Supporting People
• www.auditcommission.gov.uk
• Comprehensive Performance Assessment